Refund Policy

Overview

At Luxium Pro, we are committed to delivering exceptional visual content and creative services. Because our work is custom, human- and AI-assisted, and begins immediately upon project acceptance, refunds are handled on a case-by-case basis in accordance with the terms outlined below. Please read this policy carefully before purchasing.

Cancellations Before Work Begins

If you cancel your project within 24 hours of purchase and before any creative work or production has commenced, you are eligible for a full refund minus any applicable payment processing fees (typically 2–3%).

To request a cancellation, contact us at hello@luxiumpro.com with your project title and order details.

Cancellations After Work Has Begun

Once production has commenced (concept development, image generation, editing, or any deliverable creation), refunds are not available for completed work. However, we may offer a partial refund equivalent to the value of work not yet started, at our sole discretion.

Rush delivery add-ons and expedited fees are non-refundable once the accelerated timeline has been activated.

Revision Policy

All packages include a set number of revision rounds as specified at the time of purchase. Revision rounds are opportunities to refine the existing creative direction — they are not replacements for a new concept. Unused revision rounds have no cash value and cannot be exchanged for refunds.

Dissatisfaction with Deliverables

If you are unsatisfied with the final deliverables, please contact us before requesting a chargeback or dispute. We will make every reasonable effort to address concerns within the scope of your package, including offering additional revisions or creative alternatives.

Refunds based on subjective dissatisfaction are not guaranteed but may be considered if we are unable to deliver work that materially meets the agreed-upon brief.

Non-Refundable Items

• Rush delivery fees
• Completed deliverables that have been approved
• Add-on services that have been delivered
• Projects where assets have already been publicly published or used
• Payment processing fees

Chargebacks & Disputes

We strongly encourage clients to contact us directly before initiating a chargeback. Unauthorized chargebacks on delivered work may result in account suspension and referral to collections. We keep detailed records of all communications, deliverables, and approvals.

How to Request a Refund

To request a refund, please email us at:

hello@luxiumpro.com

Include your name, project title, order date, and a brief explanation of your request. We aim to respond within 2 business days.

Changes to This Policy

Luxium Pro reserves the right to update this refund policy at any time. Changes will be reflected on this page. The policy in effect at the time of your purchase applies to your order.